Frequently Asked Questions
53 of the questions we are asked most, grouped by the kind of project they come up on.
Screen Printing & Apparel
Branded shirts, workwear, and merchandise for teams that need to show up consistently.
Can you match my brand colors?
Share your brand references and any existing printed pieces. HisWay will review color targets with you and explain how the garment and print process may affect the final appearance.
Can I mix sizes and garment styles in one order?
Mixed sizes are standard. Mixing garment styles or colors within one print run is often possible too, and we will flag any cost impact when we quote.
What file type do you need for my artwork?
Vector files (AI, EPS, PDF, SVG) print cleanest. Send whatever you have — a JPG, PNG, or even a photo of an old shirt is a workable starting point. We will tell you what prints as-is and what needs rebuilding first. Basic production setup is typically included; a substantial rebuild or original design is quoted before anything goes into production.
Is there a minimum order?
Screen printing starts at 24 pieces per design. Sizes can be mixed within that quantity. We will confirm whether different garment styles or colors can share the same print setup when we quote your order.
How long does screen printing take?
Typical turnaround is two weeks after the invoice is paid and garments have been inspected for defects. Garments sourced by HisWay are ordered after payment. We will confirm your timeline when we quote the job.
Embroidery
Stitched polos, hats, jackets, and workwear for a polished team presentation.
What is digitizing and do I have to pay for it every time?
Digitizing converts artwork into stitch instructions. Setup and reuse depend on the logo, size, placement, and project history, so HisWay will confirm what applies when quoting your order.
Will my logo work as embroidery?
Most logos do, though fine detail and small text may need simplification to stitch cleanly. We review your artwork and recommend adjustments before the order goes into production.
Can I supply my own garments?
Yes. We can accept new customer-supplied garments for embroidery. Let us review the items before you bring them in so we can confirm they are suitable for the project.
Do you embroider in-house?
No. Embroidery runs through HisWay's production partners. HisWay handles the artwork, digitizing, garment sourcing, stitch planning, and the quality review before handoff — you work with us from start to finish and never have to manage the vendor yourself.
How long does embroidery take?
Turnaround depends on the garments, the digitizing work involved, and the current production schedule. We confirm a realistic date when we quote rather than promise one up front.
Is there a minimum order?
Embroidery starts at 24 pieces per design and garment type. You can mix sizes within an order. If you are considering different items, such as shirts and hats, send us your list and we will help you plan the quantities for each.
Custom Signs
Commercial signs and graphics that help customers find, recognize, and trust your business.
Do you handle permits and landlord approvals?
Customers are responsible for obtaining any required permits and landlord approvals. Please share any sign requirements with us before production so we can plan your project accordingly.
Can you install the sign, or just make it?
Installation is available for select signs and graphics, depending on the location, height, and access. Send us photos and measurements so we can confirm installation options when quoting. Frosted window film is available for DIY installation.
What if I do not have a logo or artwork yet?
We can create sign artwork or prepare your existing files for production. Basic setup is included; original design or substantial artwork cleanup is quoted separately before work begins.
How long does a sign project take?
It depends on the sign type, materials, and any approvals involved. When we quote your project we confirm a realistic schedule before anything goes into production.
What materials do you use?
It depends on where the sign will live and how long it needs to last — indoor or outdoor, temporary or permanent. Tell us the location and the job and we will recommend materials that fit it, rather than give a one-size answer.
Do you make temporary signs as well as permanent ones?
Yes. Event, site, and short-term signage as well as long-term storefront and directional signs.
Vehicle Graphics
Turn your trucks and vans into signage that works while you drive.
Will graphics damage my paint?
We review the vehicle surface before installation and flag any visible concerns. Paint condition, previous repairs, and the age of the graphics can affect removal, so we cannot guarantee damage-free removal.
How long does my vehicle need to be at the shop?
Installation time varies by the size and quantity of decals and any existing graphics that need removal. We confirm your appointment and expected installation time during quoting.
Can you match graphics across different vehicle models?
Yes. We adapt lettering and decal layouts to each vehicle for consistent branding across your fleet.
Do you offer full vehicle wraps?
We specialize in vehicle decals, logos, and cut-vinyl lettering. Full and partial wraps are not currently offered.
What do you need to quote my vehicle graphics?
Send photos of your vehicle, your artwork, and the approximate graphic size and placement you have in mind. We confirm the final size and layout before production.
Do you apply the graphics?
Yes. Installation is available at our shop by appointment. Trailer and equipment decal installations are reviewed by project.
Can you remove old decals?
Existing decal removal is available after we review the condition of the graphics and vehicle surface.
When does production begin?
Production begins once you've approved the quote and digital artwork proof and your invoice is paid in full. Turnaround varies by project and is confirmed during quoting.
Can you help with artwork?
Basic artwork setup is included. Original design or substantial artwork cleanup is quoted separately before work begins.
Promotional Products
Branded merchandise chosen around your audience and project goals.
How do I keep from overspending on giveaways?
Start with the audience and a budget target. Include both in your request so HisWay can focus the product conversation around the purpose of the project.
Can I see a sample before ordering?
We do not offer physical samples. You'll receive a digital artwork proof to review and approve before production.
What if I already found a product somewhere else?
Send a screenshot, link, or product name along with your preferred color, quantity, and budget. We'll look for the same or similar options through our suppliers.
Do you have a catalog I can browse?
We help you find products directly rather than offering an online catalog. Tell us what you're looking for, your quantity, budget, and deadline, and we'll recommend options.
What imprint methods are available?
It depends on the product. We match the method to the item and to your artwork, and confirm it with you before production.
Is there a minimum order?
Minimum quantities vary by product and supplier and are confirmed during quoting.
When does production begin?
Production begins once you've approved the quote and digital artwork proof and your invoice is paid in full. Turnaround depends on the product, quantity, and supplier and is confirmed during quoting.
Can you help with artwork?
Basic artwork setup is included. Original design or substantial artwork cleanup is quoted separately before work begins.
Graphic Design & Content
Artwork, brand assets, and social content to back up your print work.
I only have a screenshot of my logo. Can you help?
Send what you have. We'll review the image and let you know whether it needs cleanup or rebuilding as vector artwork.
Can you just do the design without printing?
Yes. Design-only projects are welcome, along with photography, filming, and editing services.
What files or information do you need from me?
Send your existing artwork, ideas, or examples, along with how you plan to use the finished work. We'll discuss your vision before getting started.
What files will I receive?
File formats depend on your package. Options include PNG and JPEG images, vector artwork, and print-ready files. We confirm the included formats during quoting.
Can you design a logo from scratch?
Yes. We create new logos and refresh existing ones, with your intended uses guiding the design.
Are revisions included?
Packages typically include two rounds of changes to the agreed design. Additional revisions or a new design direction are quoted separately.
When does work begin, and how long will it take?
Work begins after you approve the quote and make the agreed upfront payment. Payment terms and turnaround are confirmed during quoting based on your project.
Where do photography and filming take place?
We can photograph and film at your location or ours, depending on the project. Location and scheduling are confirmed during quoting.
Do you keep my artwork for reorders?
We retain approved production files for future orders and send you the completed files included with your package when the project is finished.
Still have a question?
If your question is not here, call or email the shop and HisWay will talk through what is known and what still needs confirming.
Ready to get a price?
Tell us what you need and we will come back with a straightforward quote and a plan to get it done.